Privacy Policy

Overview

MindLab Coaching (“the Business”) is owned and operated by Andreja Borin, providing personal development, coaching, mentoring, and educational services both within the United Kingdom and internationally.

Andreja Borin is the data controller and responsible for the handling of all personal information collected through the Website and Services. You can contact her directly using the details listed at the end of this policy.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services or access the Website www.mindlabcoaching.com and any related platforms, tools, courses, and communication channels (collectively referred to as the “Website”).

By using the Website and Services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

Data Protection Law

We are committed to protecting your privacy in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means we are responsible for ensuring your personal data is collected, processed, stored, and shared in a secure and lawful way.

You may withdraw your consent at any time. However, doing so may limit your access to some services or resources. You may also opt out of receiving marketing or promotional emails by contacting us at the address below.

How We Collect Data

We collect data through the following means:

  • When you provide information directly to us (via email, contact forms, phone, or in person)
  • When you register for services, programmes, or resources
  • When you interact with the Website or digital platforms (including usage data, preferences, or communications)
  • From third-party platforms and tools used to deliver services (eg, booking systems, payment processors, mailing list providers)

What We Collect

We may collect the following types of personal data:

  • Your name, email address, postal address, phone number, and other contact details
  • Information you provide through surveys, forms, questionnaires, or feedback
  • Payment or billing information (via secure third-party payment processors)
  • Records of your interactions with us (including coaching session notes or email correspondence)
  • Data on your preferences, goals, and areas of interest when engaging with services
  • Website usage data including IP address, browser type, device details, and referral links
  • Information from social platforms or third-party apps you connect to our services

Use of Personal Information

Your information is collected to:

  • Provide and manage services or coaching you request
  • Deliver resources, emails, updates, or course materials
  • Manage billing, payments, and client records
  • Understand your preferences and personalise your experience
  • Improve the quality, design, and delivery of our services
  • Respond to queries or provide customer support
  • Comply with legal or regulatory obligations

We do not sell or share your personal data with third parties for commercial gain. Information is only shared with service providers where necessary to deliver our services (eg, email software, payment platforms), and only when those providers are GDPR-compliant.

Cookies and Tracking

Our Website may use cookies or similar technologies to improve your user experience, track website activity, and help us understand how users engage with our content. Cookies collect anonymous usage data and cannot personally identify you.

You can disable cookies via your browser settings. Please note that doing so may affect the functionality of some parts of the Website.

Storage and Security

All personal data is securely stored and accessed only by authorised persons. Where third-party platforms (eg, email marketing tools or scheduling software) are used, we ensure they are GDPR-compliant and provide appropriate levels of security.

Your information will be retained for as long as necessary for the purpose it was collected, or as required by law. You may request the deletion of your data at any time by contacting us.

Your Rights Under GDPR

You have the following rights regarding your personal data:

  • To access the personal information we hold about you
  • To correct inaccurate or incomplete data
  • To request that we erase your data (“right to be forgotten”)
  • To restrict or object to the processing of your data
  • To request transfer of your data to another service provider
  • To withdraw consent to marketing or data processing at any time
  • To lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

Disclosure to Third Parties

We may share your data:

  • With service providers who assist in delivering services (eg, email software, CRM systems)
  • To comply with legal obligations or governmental requests
  • To protect the rights, safety, or property of our clients or business
  • With your explicit consent

We never sell your data, and third parties receiving your data will only do so in line with this Privacy Policy and applicable laws.

Third-Party Links

Our Website or resources may contain links to other websites or platforms. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you are under 18, please do not submit any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and your continued use of the Website implies acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Details

If you have any questions, requests, or concerns about your personal data or this Privacy Policy, please contact:

MindLab Coaching
Owner & Data Controller: Andreja Borin
Email: Andreja@mindlabcoaching.com
Location: Based in the United Kingdom, working internationally